Shipping & Returns
Returns Policy
Please call or email for a return authorization prior to any returns being shipped back. Most items that are new and unopened may be approved within 30 days of delivery for a full refund of the product less the original freight out, if any. If the return needed is due to an error on our part (you received an incorrect or defective item, etc.) we may pick up the freight to return at our cost. Custom orders are non-returnable. Multiple Berm orders or sizes over 10 x 10 x 12" and tanks over 500 gallons are not returnable as well as all orders over $5000.00. All returns are subject to a 25% restocking fee. Some restocking fees may be higher and will be deducted prior to refund.
You should expect to receive your refund within four weeks of giving your package to the return shipper. However, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return the item from your order.
Shipping
Interstate Products tries to save you money on all costs. IPI has many products that ship freight free and continue to increase our offer free shipping on as many products as we deem helpful for our clients. Some brand free shipping products do have special fixed handling charges due to size, weight and other factors beyond our control. If a free shipping product has a special handling charge, it is clearly marked on the product shopping cart. That handling charge is the cost per unit and the shipping estimator on those items, will not work. We always try to compete at lowest overall price especially on many specific Brand items. Other products, may have shipping or handling charges and you can estimate them "prior" to purchase on our shopping cart with our freight estimator. You may also call 1-800-474-7294 or chat with us for help or match programs. Any free shipping is normal ground transportation service to the lower 48 states in USA. It may not include security gates or special delivery needs. We reserve the right to amend or change this policy at any time. Handling charges may be incurred as to features and availability of certain products. Depending on the product sold, handling charges may include itemized customer requests, inside delivery, liftgates, residential delivery, notifications, special routing, expedited services, processing or other extended services. Certain handling charges may be waived, if expressly waived by Interstate, if customer elects to use their own delivery services. Based on quantity and availability discount pricing may be available based quantity and product ordered. Interstate Products, Inc., its agents ,officers, employees and contractors under no circumstance shall be liable for damages that may result from any errors or omissions which would make the offer invalid and void. Void where prohibited by law.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, if applicable, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please note: The shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Are You Considered Limited Access?
Limited Access is defined as meeting any of the following conditions: Not open to the walk-in public during normal business hours. Not having personnel readily available to assist with the delivery or pickup function. Not having access to loading dock or platform.
What Are Non-Commercial deliveries? A non-commercial property refers to buildings or businesses not intended to generate a profit. Generally, these buildings are considered “limited access,” as they are often not set up to quickly and efficiently receive deliveries.