Return Policy

All product returns must be authorized by IPI. If you would like to return a product, please contact Customer Service at 1-800-474-7294 for return instructions. Products that are stocked by IPI may be returned within 30 days for credit, exchange or refund. The customer is responsible for shipping costs both ways and a restocking charge of 25% will be applied. Some products may be higher. Multiple cabinet, pallet or berm orders or sizes over 10 x 10 x 12" and tanks over 500 gallons are not returnable as well as all orders over $5000.00. Returns after 30 days from ship date will not be accepted. A customer may only return a product provided it is in new condition, suitable for resale in its undamaged original packaging and with all its original parts and it has not been used, installed, modified, rebuilt, reconditioned, repaired, altered or damaged. Any product that is returned not in this condition, the customer will be charged a deduction for the cost of putting the product in a salable condition. Non-stock items may be returned only if the manufacturer will accept the return. Specially fabricated, custom or built-to-order products may not be returned, and no refund will be made. IPI reserves the right to refuse any return not in compliance with the above. Products cannot be shipped back without authorization from IPI and any products returned unauthorized will cause your credit to be delayed or denied. Please return all products freight prepaid as no COD or Freight Collect shipments will be accepted.