Return Policy

All product returns must be authorized by IPI. To initiate a return, please contact Customer Service at 1-800-474-7294 for instructions. Products shipped back without prior authorization will cause your credit to be delayed or denied.

Eligibility and Timeframe

• 30-Day Window: Stocked products may be returned within 30 days of the ship date for a credit, exchange, or refund. Returns requested after 30 days will not be accepted.
• Condition: Items must be in new, unused condition and suitable for resale. They must be returned in their undamaged original packaging with all original parts. Products cannot be installed, modified, rebuilt, reconditioned, repaired, altered, or damaged.
• Condition Deductions: If a returned product does not meet these conditions, the cost of restoring it to a salable condition will be deducted from your refund.

Fees and Shipping

• Shipping Costs: The customer is responsible for shipping costs both ways. All returns must be shipped freight prepaid; COD or Freight Collect shipments will not be accepted.
• Restocking Fee: A standard 25% restocking fee applies, though fees for some products may be higher.

Non-Returnable Items The following items are not eligible for a return or refund:

• Orders over $5,000.00.
• Multiple cabinet, pallet, or berm orders.
• Berm Products sized over 10" x 10" x 12".
• Pillow and Bladder Tanks over 500 gallons.
• Specially fabricated, custom, or built-to-order products.
• Non-stock items (unless the manufacturer agrees to accept the return).

IPI reserves the right to refuse any return that does not comply with these terms.