Shipping & Returns
Please call or email for a return authorization prior to any returns being shipped back. Most items that are new and unopened may be approved within 30 days of delivery for a full refund of the product less the original freight out, if any. If the return needed is due to an error on our part (you received an incorrect or defective item, etc.) we may pick up the freight to return at our cost. Custom orders are non-returnable. All returns are subject to a 20% restocking fee. Restocking fee will be deducted prior to refund.
You should expect to receive your refund within four weeks of giving your package to the return shipper. However, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return the item from your order.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please note: The shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.